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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 2

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

Topic 3

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 4

Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

A. Organization
B. Ticket type
C. Category
D. Service level

Answer: B,D

NEW QUESTION # 24
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Implement the provided Hot Fix number.
B. Create an incident.
C. Report a ticket.
D. Send an email to SAP Cloud Support.

Answer: B

NEW QUESTION # 25
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A. Ticket routing rules
B. Activity planner
C. Realignment runs
D. Maintenance plan

Answer: D

NEW QUESTION # 26
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.

A. Use the Reporting Line function for selection.
B. Assign an employee to several organizational units.
C. Make sure an organizational node can only be set up with a replication process from the back end.
D. Make sure that each organizational unit can have only one function at a time.

Answer: A,B

NEW QUESTION # 27
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

A. Code list restrictions
B. Territories
C. Validation rules
D. Business roles

Answer: B,D

NEW QUESTION # 28
......

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